Frequently Asked Questions

Bookings can be changed for any reason, subject to availability, provided the change is made at least 8 weeks in advance of your arrival date. You can choose to change the date of your booking immediately, or you can place your booking into a pending transfer account whilst considering new dates.  Your pending transfer can then be moved along with any funds or deposit already paid, once new booking dates have been confirmed. This needs to be within 12 months of the date of your original booking.

You may only change your booking once, and you must select your new arrival date within the time period set out above.  Bookings held beyond this date will be treated as a cancellation and the non-refundable booking fee to cover administration costs will be charged. See our terms and conditions for more details: https://www.bainland.co.uk/terms-and-conditions/

Please note that any change of date may involve in a change in the price of your stay depending on rates, availability and the size of the lodge at the time of booking. The price payable is the greater of i) your original break cost; or ii) the price for your revised booking which applies at the time of your change.

If you need to change your booking within 8 weeks of your arrival, please speak to us direct on 01526 352903.

Yes we do – but we do have a quiet policy in place after 10:00pm. Please note that we only accept family bookings for our safari tents. We are unable to accommodate group bookings or same-sex parties in our tents due to their location and being under canvas.

Please visit this link to see all of our recommendations or contact us directly: https://www.bainland.co.uk/mobility-friendly/

Yes we certainly do! We offer a £50 returners discount when you stay with us again within the next 12 months. Please contact us for this to be added to a new booking or you will find the returners discount code within your feedback form. We can only add the discount at the time of booking or before your final balance is due. Please make sure all details match your previous booking with us. We look forward to welcoming you back!

The best way to make a reservation with us is through our website. You can then manage your own booking and log in when you need to make any amendments, payments or add your guest details. Unfortunately we do not take any payments over the phone. 

Check in time is from 4.00pm, you are more than welcome to arrive early and use all of our facilities while you are waiting for your lodge. We have The Nest Bar & Bistro, instructor led activities and our swimming pool available.

Check in is from 4.00pm. You are however welcome to arrive earlier should you wish to use our facilities including our restaurant, adventure playground and instructor-led activities. There is the option to book an early check in to your accommodation from 2.00pm.

We will ask you to confirm the personal information on your booking upon check in. Please make sure that you have sent us all of your guest details before arriving too. We look forward to welcoming you!

Before your arrival to Bainland we do require guest details for each member of your party as well as their vehicle registration numbers. You will receive emails from Bainland as to when this information is required. At check in you will receive a car pass for all vehicles, this is so the security that we have at the entrance know you are Bainland guests.

We do not accept any cash throughout the park, we only accept card payments.

Yes we do. Cots come complete with bedding as well. Cots and highchairs are free of charge, they can be found when making your booking with us, or alternatively please contact us and we can add these to your booking.

Our Wi-Fi is Free – you can use it by connecting to Bainland Free Wi-Fi. Please note, this is not password protected nor have security or filtering measures been applied, we therefore recommend supervision when used by children.

The Smart TVs in your accommodation should already be connected to our Wi-Fi, if your Smart TV is not connected, please connect this to the Bainland Free Wi-Fi. If you need assistance, please contact our Welcome Hosts. Once connected you can log in to any of your accounts such as Netflix, Disney+ etc. Please remember to log out of these accounts on your day of departure.

Yes you can. All our lodges have private parking, or parking very nearby. Should you need additional parking, we have a large car park at reception available for all guests to use.

It maybe that you are looking for the group name of the lodge and not the individual lodge. For example, Welton Lodges is the group name, on the map you would need to be looking for Wyberton, Winceby etc. We do have a variety of different groups of lodges so if you are unsure please contact us.

Some lodges are more private than others, some are completely private. Please make sure you read all of the descriptions for the lodges you are looking to potentially book. Alternatively you can contact us for our recommendations.

Yes. Please ensure that the delivery is booked under the same name as your booking with us or that the lodge name is in the delivery notes. We will then be able to direct them to your lodge. Please also ensure that the delivery is booked for after your check in time, as we are unable to accept deliveries on your behalf. If you have a normal check in time this will be from 4.00pm and if you have payed for an early check in this will be from 2.00pm.

Please don't hesitate to call our welcome hosts on 01526 352 903, they are happy to help! Our maintenance team will do their best to resolve any issues for you.

For the comfort and convenience of all guests, we ask you to be respectful of your neighbours by adhering to our 10pm quiet policy. We are a relaxing family friendly lodge retreat and we want to offer tranquillity and a relaxing escape for all our guests. We therefore do not tolerate loud noise or music after 10pm.

Our security team will be patrolling the park throughout the night. Please do not hesitate to call our out of hours number if you have any issues – 07747541358

• A fully equipped kitchen

• Cloths & tea towels

• Dishwasher tablets

• Two toilets rolls per shower-room/toilet, if you require more toilet roll this can be purchased in our Farm Shop

• Half a pint of fresh milk

• A welcome pack of Tea bags, coffee and sugar sachets to enjoy upon your arrival, if you require more of these items they are available to purchase in our Farm Shop

• Anti-bacterial hand wash provided in the kitchen

• Bathroom amenities including shampoo and shower gel

• Towels provided (1 bath sheet & 1 hand towel per person per stay)

• Robes & flip flops provided per person for the duration of your stay

• Hot tubs are drained, cleaned, refilled and heated prior to every stay

• Each four-legged family member will receive their own welcome pack

We have a range of facilities onsite. We have an on-site bar & restaurant – The Nest, a farm shop – The Stores, and offer an in lodge food delivery service. We also have a host of instructor-led activities which can be booked during or in advance of your stay. We have bikes for kids of all ages and you can book our swimming pool for private hire. We have an adventure playground for children with swings and a climbing frame as well as a football pitch. There is also a Bainland walk around the 45 acre estate perimeter and a woodland walk. Please follow this link for any further information: https://www.bainland.co.uk/do/

Yes, we highly recommend booking your activities, bikes and electric bikes in advance. Follow this link for more information about the activities we offer and to book  https://www.bainland.co.uk/do/

If you wish to book your Activities during your stay with us, just head down to the Activities Hub next to the tennis courts. Please bear in mind all of our Instructor Led Activities are subject to availability.

Activities Email: activities@bainland.co.uk

Activities Contact Number: 01526 341169

Our on-site farm shop, The Stores, is open daily and stocks a range of supplies including wine and beer, local produce, sweet treats, artisan cheeses and bakery bread as well as a curated collection of homeware and gift items. The Stores also offers a direct to lodge delivery service for a limited selection of key essential items such as firewood and toiletries. For more information please visit: https://www.bainland.co.uk/shop/

At Bainland you can chose to eat in, eat out or shop for supplies at our farm shop.

The Stores

Our on-site farm shop, The Stores, is open daily and stocks a range of supplies including wine and beer, local produce, sweet treats, artisan cheeses and bread as well as a curated collection of homeware and gift items. The Stores also offers a direct to lodge delivery service for a limited selection of key essential items such as firewood and toiletries. For more information please visit: https://www.bainland.co.uk/shop/

The Copper Goose

Our in lodge food delivery service offers the chance to order in when you want to relax. The Copper Goose features a host of menu choices for breakfast, lunch and dinner, including kids, vegetarian & vegan options. We also deliver coffees, teas and iced drinks from our extensive Starbucks menu and a host of alcoholic and non-alcoholic drinks from our dedicated Drinks menu. For more information please visit: https://www.bainland.co.uk/in-lodge-dining-delivered/

The Nest

For an indulgent night out, join us at The Nest – our restaurant and bar offers a bistro-inspired menu as well as an all-weather terrace perfect for all day dining and sipping cocktails at sunset. For more information please visit: https://www.thenestatbainland.co.uk/

Please note that all payments at Bainland Lodge Retreats are by card only.

No we do not have any swimming or fishing lakes on the park. However there are fishing lakes near the area of Woodhall Spa.

Yes we do have an electric car charging point near the Main Lodge for our guests to use, please pop up to reception to check if it is available.

Woodhall Spa is the nearest village. It is approximately one and a half miles away. It is a very short car journey of 5 minutes, or a walk taking 20 minutes.

Our on-site farm shop, The Stores, is open daily and stocks a range of supplies including wine and beer, local produce, sweet treats, artisan cheeses and bread as well as a curated collection of homeware and gift items. The Stores also offers a direct to lodge delivery service for a limited selection of key essential items such as firewood and toiletries. There are also small supermarkets in Woodhall Spa, as well as a butchers, bakery and deli. Bigger super markets can be found around half an hour away. For more information please visit: https://www.bainland.co.uk/shop/

There are a number of local taxi firms, please see below, we do recommend that you make any necessary bookings in advance due to the rural area.

Visit the links below for more information;

Streetwise

Woodhall Spa Taxi Hire

It’s approximately 25 miles (45 minutes drive) to the coast.

Please visit this link for more information and our recommendations on the best Lincolnshire beaches: https://www.bainland.co.uk/the-insider-guide-to-the-best-beaches-in-lincolnshire/

Yes! There are plenty of local walks and cycle trails, many right from our doorstep. There are also lots of dog friendly routes. Our Welcome Hosts can guide you or do visit this link to see all of our recommendations: https://www.bainland.co.uk/local-walks-cycle-trails-and-hidden-gems-to-explore/

Just pop the postcode LN10 6UX into your sat nav, along with 84 as the address number, and this will bring you directly to our entrance.

We are located in the historic village of Woodhall Spa. It takes approximately 20 minutes to walk from Bainland to the shopping parade in Woodhall Spa.  There is a well-established pavement right into the village and it is a fairly flat route.  Driving to or from the village takes less than 5 minutes. There is a car park in Woodhall Spa and usually free on street parking as well. Alternatively, you can hire bikes from our Activities Hub to cycle into Woodhall Spa.

The closest train station to Woodhall Spa is Metheringham.  This can be accessed from many different train stations, depending on your direction of travel.  Please see below for the different train routes available to this station, and the ongoing journey from there.

Travelling from London's King Cross to Peterborough, change onto the East Midlands train to Lincoln Central (platform 1B), get off at Metheringham.  Walk back across the level crossing to the bus stop at the car park of the station, and board the IC5 bus to Boston.  Depart this service at Woodhall Spa to either walk to the park, or take a taxi service. (Booking advisable)

From Lincoln train station, hop on the train to Metheringham (platform 3).  On arrival walk back across the level crossing to the bus stop at the car park of the station, and board the IC5 bus to Boston.  Depart this service at Woodhall Spa to either walk 1.5 miles to the park, or take a taxi service. (Booking advisable)

Alternatively, from Lincoln train station, walk to Lincoln's bus station and board the 1C5 service to Boston.  Depart this service at Woodhall Spa to either walk 1.5 miles to the park, or take a taxi service. (Booking advisable)

From Grantham train station board a service to Sleaford.  On arrival at platform 4 swap to platform 3.  Board the service to Lincoln, get off the train at Metheringham.  Walk back across the level crossing to the bus stop at the car park of the station, and board the IC5 bus to Boston.  Depart this service at Woodhall Spa to either walk to the park, or take a taxi service.  (Booking advisable)

Alternatively, instead of the getting off at Metheringham train station, stay on the service to Lincoln Central (the next stop) and alight here.  The IC5 bus service to Boston can be boarded at the nearby bus station to Woodhall Spa.

Public transport only runs to the village of Woodhall Spa via a National Express coach service, or the IC5 bus service which runs from Lincoln or Boston.  There is no public transport which brings you direct to the park from the village, so this would entail a 25 minute walk, or a taxi service.  (We advise that you pre-book a taxi service in advance)

You will need to vacate your accommodation by 10.00am or 12.00pm if you have a late checkout. Please bring your keys back to reception when checking out.

Check out of your accommodation is at 10.00am and your hot tubs will be drained from 8.00am on the day of departure. There is the option to book a late check out of your accommodation at 12.00pm with hot tubs drained from 10.00am.

When departing Bainland Lodge Retreats, please do return your keys to reception. Check out of your accommodation is at 10.00am and your hot tubs will be drained from 8.00am on the day of departure. You are however welcome to use our facilities including our restaurant, adventure playground and our instructor-led activities. We do ask however that any vehicles are moved from your lodge to the main car park at the time of check out. There is the option to book a late check out of your accommodation at 12.00pm with hot tubs drained from 10.00am. You can add a late checkout when making your booking online, or by contacting our Welcome Hosts.

Please let our Welcome Hosts know if anything has been damaged or broken in your accommodation prior your departure. We understand that sometimes accidents happen and occasionally items do get damaged or broken. Where applicable, and where unreasonable damage is found in or around your accommodation, charges may apply. By agreeing to our terms and conditions, you accept that charges may be applied to the lead booker’s account within 48 hours of departure.

Where items are reported as excessively dirty, damaged, misused or missing and are not listed below, charges will be considered at the discretion of the Management Team.

• Lost Key - £10

• Dog Fouling (Gardens & Decking) - £30

• Bath Robe - £30

• Hot Tub Deep Clean - £40

• Accommodation Deep Clean - £200

• Hot Tub Lid Damage - £200

• Antisocial Behaviour/ Loud Noise Disturbances - £200

Booking more than 4 weeks ahead - A 10% deposit is required to secure the booking. We are unable to hold any reservation without a deposit. The balance for your reservation must be paid 4 weeks prior to your arrival. This can be paid by logging into your account with us, please visit this link to do so www.bainland.co.uk . Your deposit is a non-refundable booking fee covering the administrative costs we incur in processing your reservation.

Bookings less than 4 weeks ahead – Full payment by credit or debit card is required at the time of making the reservation must be made at this time.

We do not take any payments over the phone, making a reservation online through our website is the best way.

Payment confirmation - We will send you an email showing the price for your break and any additional charges. It will also detail payments received and due. Please check the details on the confirmation carefully. If any of the details are incorrect, or change, especially your address, you must inform our Reservations Team as soon as possible. You must also ensure that you pay any amount required in accordance with the confirmation payment schedule. If you do not, we will have the right to cancel your reservation and keep or claim your deposit (as it is a non-refundable booking fee).

We do offer a two night stay - checking in on a Monday, Wednesday, Friday and Saturday. We can offer a one night stay but this is only very last minute. You would need to contact us the day before to see if this is available.