Coronavirus Update - Bainland Lodge Park

Due to the current lock down in place, and stringent advice to stay at home from the Government, Bainland Lodge Park is at present closed until 24th April 2020, unless further guidelines are given. If you have a booking within this period, we are asking our valued guests to re-book their break with us later this year, or a date in 2021. If the lockdown continues further than this date, or we are still unable to trade once some restrictions are lifted, the below would be offered to all bookings affected too.

We are in a difficult position with regards to staffing and answering all enquiries at present. We hope you can appreciate this, and we can assure you that as soon as we are allowed to operate at a level where we are able to contact our customers, we will. We want to adhere to these guidelines, to help the current situation in the country and relieve the strain on the NHS, and hope that by playing our part, we will see the country return to some normality soon.

We hope that you can understand the decision we have taken, and that by re-booking at a later date will have a great benefit on the local area that we strive to support as best we can.

We will contact you to discuss your booking when staffing allows. As a small independent company, with not all staff able to work from home, we are working at this as best we can, however this means our response times are a lot longer than usual. We would like to assure any guests with bookings that the value of your holiday has been automatically credited to your account, and we will offer four options to use this;

- A replacement holiday on the same dates next year (same lodge type & arrival date) will be honoured at the original price paid.

- A replacement holiday at a lesser value, together with a payment of the difference from Bainland.

- A replacement holiday at Bainland of a higher value, with the difference met by yourself.

- A credit note for the value of your holiday, valid up until 31st December 2021.

If none of the above options are suitable for you, once we are removed from the lockdown, our team will be back working and able to discuss this over the phone.

Once again, we would like to thank you for your continued patience and understanding in these challenging times.

 

Updated 25/03/2020